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Key Responsibilities:

Serve as the primary contact for customers via phone, email, and other communication channels.
Respond to customer inquiries regarding products, pricing, order status, availability, and delivery schedules.
Process sales orders, returns, credits, and other customer transactions accurately and efficiently.
Coordinate with Sales, Operations, Purchasing, and Logistics teams to ensure timely resolution of customer requests.
Investigate and resolve customer concerns, providing prompt and effective solutions.
Maintain accurate customer records and documentation within company systems.
Monitor open orders, backorders, and shipment schedules to proactively communicate updates to customers.
Support account management activities by developing strong customer relationships and identifying opportunities to enhance customer satisfaction.
Assist with special projects and administrative duties as assigned.
Utilize Prophet 21 system for all order entries.

Qualifications:

High school diploma or equivalent required; associate or bachelor's degree preferred.
2+ years of customer service, inside sales, order management, or related experience preferred.
Strong verbal and written communication skills.
Excellent problem-solving and conflict-resolution abilities.
Proficiency with Microsoft Office Suite, including Outlook, Excel, and Teams.
Experience working with ERP, CRM, or order management systems is preferred.
Strong organizational skills with the ability to manage multiple tasks and deadlines.
Ability to work independently and collaboratively within a team environment.

Preferred Skills:

Experience in manufacturing, distribution, industrial products, or technical sales environments.
Understanding of sales order processing and supply chain operations.
Ability to interpret customer requirements and coordinate solutions across departments.
Strong attention to detail and commitment to accuracy.

What We Offer:

Competitive compensation and benefits package.
Opportunities for professional growth and career advancement.
Collaborative and supportive team environment.
Comprehensive training and ongoing development opportunities.

Success Factors: The successful candidate will demonstrate:

A passion for delivering exceptional customer service.
Strong attention to detail and accountability.
The ability to remain calm and professional under pressure.
Effective communication and relationship-building skills.
A proactive approach to problem-solving and continuous improvement.

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Apply for Customer Service Team Member at Flodraulic Group