Flodraulic Group
Customer Service Team Member
Gilbert, Arizona•Full-time
$45,000 - $55,000 annually
$45,000 - $55,000 annually
About the Job
Key Responsibilities:
- Serve as the primary contact for customers via phone, email, and other communication channels.
- Respond to customer inquiries regarding products, pricing, order status, availability, and delivery schedules.
- Process sales orders, returns, credits, and other customer transactions accurately and efficiently.
- Coordinate with Sales, Operations, Purchasing, and Logistics teams to ensure timely resolution of customer requests.
- Investigate and resolve customer concerns, providing prompt and effective solutions.
- Maintain accurate customer records and documentation within company systems.
- Monitor open orders, backorders, and shipment schedules to proactively communicate updates to customers.
- Support account management activities by developing strong customer relationships and identifying opportunities to enhance customer satisfaction.
- Assist with special projects and administrative duties as assigned.
- Utilize Prophet 21 system for all order entries.
Qualifications:
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- 2+ years of customer service, inside sales, order management, or related experience preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Proficiency with Microsoft Office Suite, including Outlook, Excel, and Teams.
- Experience working with ERP, CRM, or order management systems is preferred.
- Strong organizational skills with the ability to manage multiple tasks and deadlines.
- Ability to work independently and collaboratively within a team environment.
Preferred Skills:
- Experience in manufacturing, distribution, industrial products, or technical sales environments.
- Understanding of sales order processing and supply chain operations.
- Ability to interpret customer requirements and coordinate solutions across departments.
- Strong attention to detail and commitment to accuracy.
What We Offer:
- Competitive compensation and benefits package.
- Opportunities for professional growth and career advancement.
- Collaborative and supportive team environment.
- Comprehensive training and ongoing development opportunities.
Success Factors: The successful candidate will demonstrate:
- A passion for delivering exceptional customer service.
- Strong attention to detail and accountability.
- The ability to remain calm and professional under pressure.
- Effective communication and relationship-building skills.
- A proactive approach to problem-solving and continuous improvement.